Account Terms & Payment Policy

All accounts are initially established on prepaid terms — payment by credit card, ACH, or check prior to shipment.

If an account wishes to request credit terms up front, this Account Application must be completed. Credit term requests will be reviewed and discussed during the onboarding call.

After six (6) months of good standing and consistent order history, an account may be considered for credit terms at our discretion.

We reserve the right to open, suspend, or close an account at any time, with or without notice, for any reason deemed necessary by us.

For custom projects, a 50% deposit is required before production begins. The remaining balance, including all shipping charges, is due 15 days after delivery, less any documented damages.

 Wholesale Refunds & Returns

• Damages: Verified product damages will be issued as a credit toward a future purchase.
• Misshipments: Any shipping errors or incorrect items will be replaced at no charge. At our discretion, we may request that the incorrect items be returned.
• Returns (Non-Custom Orders): Returns are accepted with prior approval and are at the expense of the purchaser. A 10% restocking fee will apply, and shipping charges are non-refundable.

Returned items must be received in original condition. If any items arrive damaged, the account will be notified, and no credit will be issued for damaged goods.

We reserve the right to open or close an account with our without notice for any reason.

4. Prohibited Advertising Practices: Retailers may not advertise discounts, coupons, or
price reductions that effectively drop the price below MAP, or use language such as
“click for lower price,” “add to cart for price,” or similar tactics that imply pricing below
MAP.
5. Enforcement and Compliance: Stölzle Lausitz will monitor advertised prices and
reserves the right to determine policy compliance at its sole discretion. Violations may
result in actions up to and including suspension or termination of supply, removal from
authorized dealer status, or loss of marketing support.
6. Policy Administration: This MAP Policy is unilateral and non-negotiable. No employee
or sales representative is authorized to modify or grant exceptions except in writing
from an authorized Stölzle Lausitz executive. Stölzle Lausitz reserves the right to amend
or discontinue this policy at any time.

Acknowledgment
By advertising, listing, or selling any Stölzle Lausitz product, all resellers and retail partners
acknowledge and agree to comply with this MAP Policy. Participation in Stölzle Lausitz’s
distribution network or continued sale of its products constitutes acceptance of these terms.